Frequently Asked Questions
Don’t worry, we’re here to help you!
Don’t worry, we’re here to help you!
Liquid Pay is a QR code mobile payment app accepted at many merchants in Singapore for quick, easy and secure transactions.
Liquid Pay allows our users to pay quickly, easily and securely at many merchants islandwide.
You can download the Liquid Pay App easily from Google Play or the App Store.
You can use Liquid Pay at any merchant which displays the Liquid Pay logo.
No, you do not have to keep a minimum balance in your Liquid Pay Account.
No, there is no expiry date on your Liquid Cash.
No, you will only be notified at the point of transaction if there is insufficient balance in your Liquid Cash to complete that particular transaction.
You can find the available discount vouchers under the ‘Discover’ Tab in the Liquid Pay App and you may choose to save any voucher(s) in your ‘Gift Box’.
After saving the voucher(s) to your Gift Box, you can proceed to scan the QR code at the point of payment, enter the payment amount, select your preferred mode of payment (Liquid Cash or Debit/Credit Card), and apply (“check”) the discount voucher before proceeding with the final payment amount. For more details, please refer to our user guide.
Select ‘History’ from the ‘Profile’ tab and click on the particular transaction recorded to view the transaction information. You will be able to view the voucher redemption details in the transaction payment details summary.
An expired voucher will be removed from your ‘Gift Box’ automatically and will no longer be available for redemption. However, you can look for other deals and vouchers under the ‘Discover’ tab and save any voucher that interests you in your ‘Gift Box’.
Yes, we encourage you to make reservations with our F&B merchants to avoid disappointment.
Go to options menu tab via this icon ‘☰’ on the top left of the screen. Select ‘Account Information’, then select “Change Password”.
Your Liquid Cash will be stored securely in our database. If you have uninstalled the app, you may install it again and login using the same username and password and your Liquid Cash will still be available for use. If you wish to terminate your Liquid Pay account, please notify us via email at email@example.com.
Your Liquid Pay Account and Liquid Cash information are stored securely in our database. You may install the Liquid Pay App on another device and login using the same username and password. If you are concerned about any unauthorized use of your Liquid Pay Account, please notify us regarding the lost device as soon as possible by emailing us at firstname.lastname@example.org. We will suspend your Liquid Pay Account and reactivate it again upon your request.
Go to the ‘Profile’ tab and select ‘History’ to view your previous transactions.
No, we do not send email receipts for transactions. You may refer to your transaction history on your app by accessing the ‘History’ page under the ‘Profile’ tab.
To terminate your Liquid Pay account, please notify us via email at email@example.com. Note that we may request additional verification documents from you before proceeding with the termination and we may impose an administrative fee of either $10 or 10% of the balance amount in your Liquid Cash, net of GST, whichever is higher.
Please send the email address & phone number of your account to firstname.lastname@example.org. The support team will assist you further on this request.
For credit cards removal, please notify us via email at email@example.com. Our support team will assist you with this request.
Yes, you can use Liquid Cash to top-up stored-value loyalty cards on the Liquid Pay App.
Yes, the auto top-up feature can be enabled at the ‘Wallet’ tab. Select ‘Accounts’, select ‘Liquid Cash’, select ‘Top-up’, select ‘Auto Top-Up’ and select your preferred auto top-up amount, as well as the balance amount to trigger the auto top-up.
Each top up transaction is limited to $100 and you may hold up to a maximum balance of $999 in your Liquid Cash account.
No, top-ups are currently free on the Liquid Pay App.
Go to the ‘Wallet’ tab and select ‘Liquid Cash’. By selecting ‘Transfer’, you will be able to key in an amount to send to any of your contacts on your phone. The transfer will only be successful when the recipient has a Liquid Pay App and has registered for a Liquid Cash account.
The intended recipient will receive an SMS alert to download the Liquid Pay App. He/she will need to download the Liquid Pay App and register for a Liquid Cash account. Funds will be automatically transferred into his/her Liquid Cash account when the registration has been successfully completed and the Liquid Cash account is activated.
Please find the steps below to transfer your Liquid Cash balance from Liquid Pay account to Spinelli e-Friend’s card. Under wallet tab > tap on your Spinelli e-Friends card > select ‘Top-up’ > select your Top-up amount > select Liquid Cash as your transfer option > amount will be transferred to your Spinelli e-Friends card.
Please find the steps below:
For more details, please refer to our user guide.
You can make payment by Debit and Credit Cards or Liquid Cash.
You can add MasterCard, Visa and Diners cards to the Liquid Pay App.
After you register for Liquid Cash, you can top up your Liquid Cash account via
eNETs currently supports top-ups from your bank accounts with the following banks: DBS, OCBC, UOB, Citibank, and Standard Chartered Bank.
The merchant can assist to split the bill. Please check with the merchant before making payment.
You should notify the merchant immediately that you have made a double payment as the merchant can void one of the transactions immediately.
We have set the app to automatically log you out after 30 minutes of inactivity for security reasons.
Yes, you may download the Liquid Pay App on your tablets and use it the same way as you would on your mobile device. Please ensure that your tables has a working internet connection via wifi or mobile data connection.
Please use the Liquid Pay App to scan the Liquid Pay QR code / SGQR code and ensure that the entire QR code is properly captured within the camera frame. Please also ensure that you have allowed the Liquid Pay App to access the camera in your device settings. For other technical support, please contact us at firstname.lastname@example.org.