Frequently Asked Questions

Don’t worry, we’re here to help you!

General

What is Liquid Pay?

Liquid Pay is a QR code mobile payment app accepted at many merchants in Singapore for quick, easy and secure transactions.

What are the benefits of Liquid Pay?

Liquid Pay allows our users to pay quickly, easily and securely at many merchants islandwide.

Where can I download the Liquid Pay App?

You can download the Liquid Pay App easily from Google Play or the App Store.

Where can I use Liquid Pay?

You can use Liquid Pay at any merchant which displays the Liquid Pay logo. 

Do I have to keep any minimum balance in my Liquid Pay Account?

No, you do not have to keep a minimum balance in your Liquid Pay Account.

Is there any expiry period for my unused Liquid Cash?

No, there is no expiry date on your Liquid Cash.

Will I be notified if my Liquid Cash balance is low?

No, you will only be notified at the point of transaction if there is insufficient balance in your Liquid Cash to complete that particular transaction.

Vouchers

Where do I look for discount vouchers on the Liquid Pay App?

You can find the available discount vouchers under the ‘Discover’ Tab in the Liquid Pay App and you may choose to save any voucher(s) in your ‘Gift Box’.

How do I redeem a discount voucher?

After saving the voucher(s) to your Gift Box, you can proceed to scan the QR code at the point of payment, enter the payment amount, select your preferred mode of payment (Liquid Cash or Debit/Credit Card), and apply (“check”) the discount voucher before proceeding with the final payment amount. For more details, please refer to our user guide.

How do I find my voucher redemption details?

Select ‘History’ from the ‘Profile’ tab and click on the particular transaction recorded to view the transaction information. You will be able to view the voucher redemption details in the transaction payment details summary.

What happens to an expired voucher?

An expired voucher will be removed from your ‘Gift Box’ automatically and will no longer be available for redemption. However, you can look for other deals and vouchers under the ‘Discover’ tab and save any voucher that interests you in your ‘Gift Box’.

Do I need to make a reservation after I save the voucher?

Yes, we encourage you to make reservations with our F&B merchants to avoid disappointment.

Account

How can I change my login password after registering?

Go to options menu tab via this icon ‘☰’ on the top left of the screen. Select ‘Account Information’, then select “Change Password”.

If I uninstall the app, what happens to my Liquid Cash?

Your Liquid Cash will be stored securely in our database. If you have uninstalled the app, you may install it again and login using the same username and password and your Liquid Cash will still be available for use. If you wish to terminate your Liquid Pay account, please notify us via email at support@liquidpay.com.

I lost my device. What happens to my Liquid Cash and Liquid Pay Account?

Your Liquid Pay Account and Liquid Cash information are stored securely in our database. You may install the Liquid Pay App on another device and login using the same username and password. If you are concerned about any unauthorized use of your Liquid Pay Account, please notify us regarding the lost device as soon as possible by emailing us at support@liquidpay.com. We will suspend your Liquid Pay Account and reactivate it again upon your request.

How can I view my previous transactions?

Go to the ‘Profile’ tab and select ‘History’ to view your previous transactions.

Does Liquid Pay offer email receipts?

No, we do not send email receipts for transactions. You may refer to your transaction history on your app by accessing the ‘History’ page under the ‘Profile’ tab.

How do I terminate my Liquid Pay account?

To terminate your Liquid Pay account, please notify us via email at support@liquidpay.com. Note that we may request additional verification documents from you before proceeding with the termination and we may impose an administrative fee of either $10 or 10% of the balance amount in your Liquid Cash, net of GST, whichever is higher.

How can I edit my profile (eg. birthday and gender)?

Please send the email address & phone number of your account to support@liquidpay.com. The support team will assist you further on this request.

How do I remove my credit card details from my Liquid Pay account?

For credit cards removal, please notify us via email at support@liquidpay.com. Our support team will assist you with this request.

Can I top up the other loyalty cards on my app using Liquid Cash?

Yes, you can use Liquid Cash to top-up stored-value loyalty cards on the Liquid Pay App.

Is there an option of auto top-up function for Liquid Cash?

Yes, the auto top-up feature can be enabled at the ‘Wallet’ tab. Select ‘Accounts’, select ‘Liquid Cash’, select ‘Top-up’, select ‘Auto Top-Up’ and select your preferred auto top-up amount, as well as the balance amount to trigger the auto top-up.

What is the maximum amount I can top up or hold in my Liquid Cash?

Each top up transaction is limited to $100 and you may hold up to a maximum balance of $999 in your Liquid Cash account.

Do I need to pay any fees to top-up Liquid Cash or loyalty cards?

No, top-ups are currently free on the Liquid Pay App.

How can I transfer Liquid Cash to someone else?

Go to the ‘Wallet’ tab and select ‘Liquid Cash’.  By selecting ‘Transfer’, you will be able to key in an amount to send to any of your contacts on your phone.  The transfer will only be successful when the recipient has a Liquid Pay App and has registered for a Liquid Cash account.

What if my intended recipient does not have the Liquid Pay App / a Liquid Cash account?

The intended recipient will receive an SMS alert to download the Liquid Pay App. He/she will need to download the Liquid Pay App and register for a Liquid Cash account. Funds will be automatically transferred into his/her Liquid Cash account when the registration has been successfully completed and the Liquid Cash account is activated.

I’ve accidentally topped up my Liquid Cash instead of Spinelli’s e-Friend’s card. How can I transfer the amount?

Please find the steps below to transfer your Liquid Cash balance from Liquid Pay account to Spinelli e-Friend’s card. Under wallet tab > tap on your Spinelli e-Friends card > select ‘Top-up’ > select your Top-up amount > select Liquid Cash as your transfer option > amount will be transferred to your Spinelli e-Friends card.

Payment

How do I pay with Liquid Pay?

Please find the steps below:

  1. Scan the QR code and enter the payment amount
  2. Select payment using Debit/Credit Card or Liquid Cash and apply (“check”) the discount voucher (if any)
  3. Confirm and proceed to make the payment
  4. You will receive a successful payment notification

For more details, please refer to our user guide.

What are the payment options on Liquid Pay?

You can make payment by Debit and Credit Cards or Liquid Cash.

What cards can I use to pay with Liquid Pay?

You can add MasterCard, Visa and Diners cards to the Liquid Pay App.

How can I pay with Liquid Cash?

After you register for Liquid Cash, you can top up your Liquid Cash account via

  • Debit or Credit Cards registered on your Liquid Pay account or
  • eNETS.

eNETs currently supports top-ups from your bank accounts with the following banks: DBS, OCBC, UOB, Citibank, and Standard Chartered Bank.

Can I split my bill using Liquid Pay?

The merchant can assist to split the bill. Please check with the merchant before making payment.

I made double payments using the Liquid Pay App. How do I get a refund?

You should notify the merchant immediately that you have made a double payment as the merchant can void one of the transactions immediately.

Technical

Why does my Liquid Pay App always auto-logout?

We have set the app to automatically log you out after 30 minutes of inactivity for security reasons.

Does Liquid Pay work with tablets?

Yes, you may download the Liquid Pay App on your tablets and use it the same way as you would on your mobile device. Please ensure that your tables has a working internet connection via wifi or mobile data connection.

My device does not seem to be able to scan or read the Liquid QR code / SGQR code.

Please use the Liquid Pay App to scan the Liquid Pay QR code / SGQR code and ensure that the entire QR code is properly captured within the camera frame. Please also ensure that you have allowed the Liquid Pay App to access the camera in your device settings. For other technical support, please contact us at support@liquidpay.com.

Have a different question?

Please feel free to approach us via support@liquidpay.com and we will endeavour to address your concerns quickly.